Hold Product

1. Hold Duration

✅ Regular priced Items may be held for 24-48 hours to accommodate customer requests but not items on sale or clearance unless approved by SM.
✅ The Store Manager (SM) may extend the hold period at their discretion based on customer relationships.

2. Hold Tag Procedure

✅ Sales associates must complete a Hold Tag for each held item.
✅ The tag must include:

• Customer’s Name
• Customer’s Phone Number
• Date of Hold
  ✅ Hold tags must be securely attached to prevent loss or confusion.

3. Courtesy Call for Purchase

✅ If another customer wants to buy a held item:

• A sales associate or manager must call the customer who placed the hold.
• The customer must be informed of the potential purchase request and given a chance to buy the item before release.

4. Daily Hold Log Check

✅ Managers on Duty (MODs) must check hold tags daily.
✅ The MOD ensures that hold tags are up-to-date and that follow-ups with customers are conducted before expiration.

5. Release of Held Items

✅ If the hold period expires and the customer does not complete the purchase:

• The MOD must remove the hold tag and return the item to the sales floor.

6. Extended Hold Time

✅ Customers may request an extended hold beyond 24-48 hours.
✅ The MOD has discretion to grant extended holds based on:

• Item availability
• Customer circumstances
  ✅ Any extended hold must be clearly marked on the hold tag with an expiration date.

7. Sales Team Communication

✅ Daily communication between sales associates should include:

• Updates on held items
• Pending customer follow-ups
• Any extended holds approved by the MOD
  ✅ Use the Hold Log to track and review hold expirations and customer interactions.

By following this policy, we ensure smooth hold management, excellent customer service, and efficient inventory control.