Sold Product

This policy outlines the procedures and responsibilities related to sold merchandise at Westside Market to ensure clarity, accountability, and a consistent customer experience.

1. Marking Sold Items

• All sold items must be clearly marked with a “SOLD” tag that includes:

  • Date of sale

  • Order number 

  • Customer Name
  • Sales Person Name
  • Item Location

• Staff must place the tag immediately upon purchase confirmation.

2. Pickup Timeline

• Customers must pick up sold merchandise within 7 days of purchase unless prior arrangements are made with approval by store manager.

• Items not picked up within the timeframe may be moved to a holding area and are subject to storage fees.

3. Delivery Option

• If delivery is arranged by customer through a third party, the delivery company must sign a release of liability form (Ship Later) before item is dispatched.

• Delivery fees are customer responsibility.

4. No Holds Without Payment

• Merchandise will not be held as sold without full payment. Verbal requests or partial payments do not secure an item.

5. All Sales Final

• All sales are final. Returns, exchanges, or refunds are not permitted unless:

  • An item is proven to be misrepresented

  • It violates local consumer protection laws

• Members are responsible for accurately describing and pricing their merchandise.

6. Member Responsibility

• Vendors are responsible for resolving any disputes related to product condition or description.

7. Store Staff Role

• Westside Market staff are available to assist with marking sold items and coordinating pickups but are not liable for merchandise condition or member misrepresentation.

• Westside Market staff could assist customers load sold items into their vehicle but under NO circumstance will tie items down.