Store Communications Policy

Employee Email Assignments

📌 Designated Email Accounts:

• Sales Team will share a designated Westside Market email for official use at all times.
• The Assistant Store Manager and Store Manager will have unique email addresses for urgent matters.

📌 Standard Store Email Boxes:

• store@westsidemarket.com (Store Manager’s private email)
  • Secure, password-protected, and accessible via cloud and desktop.
• store.asm@westsidemarket.com (Assistant Managers’ shared email)
  • Secure, password-protected Assistant Manager and accessible via cloud only.
• store.sales@westsidemarket.com (Customer communication email)
  • Shared by all employees and accessible to managers and associates.
• store.rugs@westsidemarket.com (Customer communication email)
• Shared by all employees and accessible to managers and associates.

Email Usage Guidelines

🔒 Confidentiality & Security:

• Private email passwords must not be shared.
• If a password is compromised, it must be reset immediately.
• Manager and Assistant Manager MUST LOG OUT of their email accounts on shared computers.

📌 Business Use Only:

• Emails should be used strictly for Westside Market business.
• Sending sensitive information (e.g., credit card details or social security numbers) is prohibited.

✅ Professionalism in Communication:

• All emails represent Westside Market and must maintain a professional tone.
• Store Managers should regularly review team email communications.

Team Communication Guidelines

🚨 Approved Communication Tools:

• BMBerry Applications: Use the Discus Module/Chat to communicate with Store Managers and the Operations Director.
• Google Gmail: Use for official internal communication.

📌 In-Store Communication:

• Phones: Personal cell phones and ear pods are prohibited during work hours. Violations may result in termination.
• Walkie-Talkies: Provided to employees for work-related communication only.

By following these guidelines, we ensure a professional, secure, and efficient work environment while delivering excellent service to our customers.