Course content

Member Communication Policy

10 XP

When sharing information with members, it is crucial to adhere to the following guidelines:

1.Protecting Confidential Information
✅ Do not send or store sensitive member data, including financial information, through email.
✅ Encourage members to share critical information through secure channels, such as in-person meetings or designated secure portals.

🚨 Email is not a secure platform for handling sensitive data.

2.Member Request
✅ Members must submit all request through BMBerry App, as well as the following:

  • Contract cancelation
  • Discount Percentage
  • Sale start date
  • Sale end date

3.Sale Sign 
✅ Store Management will print and hang all active sales discounts . 

4.Financial Communication
✅ All financial matters must be communicated via company email.
Personal texts and personal emails are NOT accepted or permitted for financial discussions.

🚨 Failure to follow financial communication guidelines may result in delays or miscommunication.

5.Commitment to Security & Trust
✅ These guidelines ensure the privacy, security, and trust of our members.
✅ By following this policy, we maintain a safe and reliable communication environment for all.


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2. What information must be included in a member’s email request for a sale sign?
3. Which communication method is NOT allowed for financial matters?