Leading By Example

Purpose

This policy outlines the leadership responsibilities, self-motivation standards, and customer experience expectations for Store Managers at Westside Market. These standards ensure operational excellence, team engagement, and exceptional service for our customers.

Policy Statement

Store Managers are expected to serve as role models of professionalism, integrity, initiative, and customer-centric leadership. They are responsible for creating a positive, productive store environment that consistently delivers outstanding customer experiences.

Expectations

1. Leadership by Example

   • Demonstrate a strong work ethic, punctuality, and accountability.

   • Lead through action and maintain high standards of professionalism, service, and team culture.

2. Proactive Problem Solving

   • Anticipate challenges and address operational needs without delay.

   • Communicate solutions clearly and take initiative on routine and complex matters.

3. Team Development

   • Motivate, coach, and support staff to promote performance and morale.

   • Foster a culture of responsibility, engagement, and growth.

4. Self-Motivation

   • Take ownership of store performance and outcomes.

   • Stay focused on goals, manage time effectively, and pursue continuous improvement without requiring oversight.

5. Customer Experience Leadership

   • Ensure a welcoming, clean, and organized store environment at all times.

   • Lead staff in delivering consistent, friendly, and helpful service.

   • Handle customer issues promptly, professionally, and with a solution-oriented mindset.

   • Monitor and improve the customer journey—from entrance to checkout—using feedback and observation.

6. Accountability

   • Own all aspects of store operations, from appearance and compliance to team performance and customer satisfaction.

   • Follow through on commitments and hold self and team accountable.

Enforcement

Failure to meet these expectations may result in performance reviews, coaching, or disciplinary action in accordance with company policy.